Every DecorBySoma piece is made to order in our Toronto studio — designed, engraved, and packed by hand. Here is exactly what happens between your order and your doorstep.
Processing time
Because nothing is pre-made, orders need a little time in the studio before they ship.
- Most items — 3 to 5 business days. Engraved notebooks, drinkware, cutting boards, wedding signage and keepsakes.
- Larger made-to-order pieces — 6 to 8 business days. Shelves, plant stands, ladders and oversized signage.
Processing time is counted in business days from the moment you approve your proof — not from the moment you order. Weekends and Canadian statutory holidays don’t count.
Your proof — before anything is engraved
On every personalized order we email you a digital proof showing your exact wording, spelling, dates and layout. Nothing touches the laser until you approve it. If something isn’t right, reply and we’ll change it — as many times as it takes.
Engraving is permanent, so this step is how we make sure your piece is right the first time. Please keep an eye on your inbox after ordering — a proof waiting for approval is the single most common reason an order is delayed. If you haven’t seen yours within two business days, check your spam folder, then email us.
Shipping rates
| Destination | Standard | Express |
|---|---|---|
| Canada | Free | $10 CAD |
| United States | Free | $10 CAD |
Standard shipping is free on every order to Canada and the United States, with no minimum spend. Express shipping is offered at checkout and shortens transit time — it does not shorten studio processing time.
We currently ship to Canadian and U.S. addresses only. If you’re elsewhere and have your heart set on a piece, email info@decorbysoma.ca — we’ll quote it case by case.
Delivery estimates
These are transit times after your order leaves the studio. Add your processing time above to estimate arrival.
| Destination | Standard transit |
|---|---|
| Greater Toronto Area & Ontario | 1–3 business days |
| Rest of Canada | 2–8 business days |
| United States | 5–12 business days |
Transit times are carrier estimates, not guarantees. Weather, customs and peak-season volume can all add days, and none of them are within our control.
Tracking
Every order ships with tracking. You’ll get a tracking number by email as soon as your parcel is scanned by the carrier. We choose the carrier that gets your piece to you safely — usually Canada Post.
Customs, duties and taxes
Orders to the United States cross a border, so they may attract import duties, taxes or brokerage fees. These are set by U.S. customs, aren’t included in your order total, and are the recipient’s responsibility. We’re required to declare the accurate value and contents of every parcel. Most of our pieces fall under the low-value threshold and clear without charges, but we can’t guarantee it.
Addresses and undeliverable parcels
We ship to the address entered at checkout, exactly as entered. Please double-check it — including apartment and unit numbers — before you order. If you spot a mistake, email us immediately at info@decorbysoma.ca; we can usually correct the address before the parcel goes out.
If a parcel is returned to us as undeliverable because of an incorrect or incomplete address, we’ll happily reship it once you cover the return postage. Parcels marked delivered by the carrier but not found should be reported to us within seven days so we can open a trace.
Holiday and event deadlines
Personalized gifts get busy in November and December, and carriers slow down at the same time. We post our Christmas ordering cut-off dates on the site each October — order ahead of them to be safe.
Working to a wedding or event date? Tell us the date in your order notes or email us before ordering, and we’ll confirm whether we can make it comfortably. We’d rather turn an order down than have it arrive late.
Rush and bulk orders
Need something faster, or ordering for a wedding party, a corporate gift, or an event? Email info@decorbysoma.ca before you order and we’ll tell you honestly what’s possible and what it costs.
Looking for returns, refunds or exchanges? See our Refund & Returns Policy. Questions we haven’t answered here? Email info@decorbysoma.ca — a real person reads every message.